PRIVACY POLICY

Last Updated: March 2026

Information We Collect

When you book a service or contact us, we may collect your name, email address, phone number, vehicle details (year, make, model, color), service location address, photos you upload, and any notes you provide. We also collect basic website usage data through cookies and analytics.

How We Use Your Information

Your information is used to schedule and perform detailing services, communicate about your appointment (confirmations, arrival updates, follow-ups), process payments and deposits, improve our services and website, and send occasional service reminders if you opt in. We will never use your information FOR unsolicited marketing without your consent.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share limited information with payment processors to complete transactions and with analytics tools to understand website usage. Any third-party services we use are bound by their own privacy policies.

Photos and Vehicle Images

Photos uploaded during booking are used solely to assess vehicle condition before service. We may photograph completed work for our portfolio. No identifying information such as license plates will be published. You may opt out of portfolio photography at any time.

Data Security

We implement appropriate security measures to protect your personal information. Booking data is stored securely and access is limited to authorized personnel only. Payment information is processed through secure, PCI-compliant payment providers and is never stored on our servers.

Data Retention

We retain your booking information for up to 24 months to support repeat service and customer history. You may request deletion of your data at any time by contacting us.

Cookies

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can disable cookies in your browser settings, though some site features may not function optimally without them.

Your Rights

You have the right to access, correct, or delete your personal information. You may also opt out of any communications at any time. To exercise these rights, contact us using the information below.

Changes to This Policy

We may update this privacy policy periodically. Changes take effect immediately upon posting. We encourage you to review this page for the latest information.

Contact

For privacy-related inquiries, call or text (651) 417-6497 or email support@obsidiandetail.info.